All the questions

Find all the questions that Palou asked himself during his visit to Le PAL park

• When is the park open?

  The park is currently closed and will reopen on April 13, 2024. For opening days and times, see our calendar.

  “Les Lodges du PAL” and “Le PAL Savana RESERVE” are currently closed and will reopen their doors on April 12, 2024. To book accommodation, go to our Stays pages.

• Are there lockers?

  Yes, paying instructions are available at the entrance of the park, just after the ticket check.
  Rates are €2 or €3 per day depending on the size of the day.

• Are dogs accepted?

  Only guide dogs (in training or confirmed) and assistance dogs for disabled people are accepted and can therefore accompany their masters throughout their day at the PAL. However, they cannot board any attractions or attend the parrot performance.

  All other domestic animals are prohibited in the park as well as in the PAL LODGES and at the PAL Savana RESERVE. If necessary, 1 paid kennel located in Thiel-sur-Acolin (5 minutes from the park) can accommodate your pet. For more information you can contact La pension de la Terre du Milieu on +33(0) 7 50 03 14 48.

• Are there ATMs?

  A cash machine is at your disposal in the center of the park, near the restaurant La Coupole.

• When can I come without too many people?

  For a comfortable visit during the weekends of Ascension and Pentecost, we strongly advise you to favor Saturday and Sunday for Ascension and Monday for Pentecost. On the period of August 15 we advise you to favor the less sunny days.

  To save time and access the park directly, without going to the checkouts of the entrance, you can buy your tickets online. With your smartphone, present your tickets directly without printing them.

• Where can I find the park plan?

  Find the map of the park on our website.
  
  Upon your arrival at the PAL, at the control, a detailed visit plan and indicating the different times of the shows will be given to you.

• Can I download individual or group documentations?

  You can download our different documentation by clicking below:

  • Individual Documentation 2024
  • Group documentation 2024

• How long does it take to visit the entire park?

  If you want to enjoy all the attractions, the animal park, as well as all the shows, two days will be necessary for the visit.
  
  For the visit of the animal park we offer you two formulas.

  • The long course which lasts about 3 hours
  • The short course which lasts about 1h30

  
  You can also not follow the routes and stroll as you please in the animal park.

• Can I leave the park during the day and return as many times as I want?

  Yes, but before leaving the park you must stamp your hand, with the pads that are available just before the exit. Once stamped you can enter and exit all day long. However, your ticket may be required. Be careful, any unbuffered output is final.

• If I lose an object where should I go?

  Lost items are systematically reported to the emergency station, located near the restaurant La Coupole.

• Can I film inside the park attractions?

  It is strictly forbidden to film and photograph on board the attractions, this represents a danger for you and other visitors. This prohibition also applies to cell phones and selfie sticks. Only small cameras attached to the head, wrist or chest harness are authorized.

• Do attractions work when it's raining?

  For your safety certain attractions may be temporarily stopped for inappropriate weather conditions (rain, storm, strong wind, hail, very strong heat ...).

• I am pregnant, do I have priority access?

  Yes, you have priority access to the attractions that are accessible to you. To do this, you must present a document certifying your pregnancy at the entrance to the park.

• Are attractions accessible to pregnant women?

  For safety reasons, certain attractions are prohibited for pregnant women.
  
  Prohibited attractions are:

  • The Twist
  • King Kong
  • The Sun Disc
  • The Swing Ride
  • Azteka
  • The Dynamik 3D Cinema
  • The Pirate Ship
  • Yukon Quad
  • The Yukon Wings

  The attractions not recommended are:

  • Down the Colorado River
  • The Rapido
  • The Siberian Tiger
  • The Great North River
  • The Magic Cups

• Can I buy my tickets in advance?

  In order to access the park directly, without passing through the checkouts of the entrance, you can buy your tickets online.

• What are the payment methods accepted at the checkout counters?

  For tickets purchased at the PAL cash desk, you can pay by:

  • Bank cards, cash
  • Holiday vouchers and Connect Holiday Vouchers we do not give change and you have the possibility to add another form of payment. Holiday vouchers are also accepted at all catering outlets. Holiday vouchers are not accepted in souvenir shops.
  • Kadéos Infini ticket, Kadéos Horizon ticket, Kadéos Culture ticket, we do not give change and you have the possibility to make a purchase with another payment method. They are also accepted in the souvenir shops but on the other hand, are not accepted in the restaurants.
  • Live in Shop, Smiley Pass Allier and Shopping Pass we do not give change and you can top up with another payment method.

  For tickets purchased at the automatic terminals in the PAL car park: Payment by credit card and Holiday vouchers.

• I can pay in Holiday Vouchers?

  Holiday vouchers and Connect Holiday Vouchers are accepted at checkout counters and at all catering outlets. Be careful, we do not give change and you have the possibility to add another form of payment. Holiday vouchers are not accepted in souvenir shops.

• I have an electric car where can I recharge it?

  • 10 charging points for electric cars are located in the car park 1 near the cash desks, to the right of the automatic ticket office.
  • 4 charging points are also available at PAL Lodges as well as 4 at Savana RESERVE.

  These terminals work for all types of vehicle and all types of load for an electrical power of 7kW (main car park and Savana RESERVE) and 22kW (Parking Lodges)

  To trigger charging, follow the instructions on the terminals or use the various electric vehicle charging applications (Freshmile, Izivia, Chargemap networks, etc.). It is possible to trigger a recharge with a badge already in your possession or to pay by credit card directly on the application or the chosen site.

• What are the conditions of access to the attractions?

  For security reasons (manufacturer standards), access to certain attractions is regulated in terms of size. Respect for these rules is imperative. Children can be measured before accessing these attractions. A child whose height requires support must be by a person over 16 years of age.

  Attractions for the whole family

  Find the attractions for the whole family!

  	Forbidden at least (cm)	Compulsory accompaniment below (cm)
  The Rapido	100	140 (1)
  The Swing Ride	100	120
  The Siberian Tiger	100	140
  The Archipel		140
  The Great North River	100	140
  The Caravels	90	120
  Alligator Bay	90	140
  Down the Colorado River	100	140
  Voyage over the Wold		140 (1)
  The Adventurers' Train		140
  The Magic cups	90	120
  The Pirate Ship	100	140
  The Yukon Wings	100	120
  Champi'Folies	100	140
  Fjord Explorer	110

  (1) Attention, this attraction is not accessible to wheelchairs

  Attractions for children

  Find attractions for children, attractions adapted to the sensations of the little ones!

  	Forbidden at least (cm)	Compulsory accompaniment below (cm)
  King Kong	90	130
  The Frogs' Roundabout		120
  Le PAL Stud Farm		120
  African Journey		140
  The Conquest of the West		140
  The Merry-Go-Round		120
  The Enchanted Forest		120
  The Mystery Tower	100 (2)
  The Oriental Balloons		120
  Desert Squadron	90 (2)
  The Beaver River	90	120
  The Yukon Trucks		120

  (2) This attraction is not accessible to people over 1.40m

  Sensational attractions

  Find thrilling attractions!

  	Forbidden at least (cm)	Compulsory accompaniment below (cm)
  The Twist	100	140
  The Sun Disc	120
  The Azteka Mine Train	100	140
  Yukon Quad	120	140

   

• Can I picnic?

  The picnic is allowed in the park, a picnic area is located near the bus parking.

  In addition, several spaces have been created inside the park:

  • Behind the snack bar Le Virginien
  • Near Eurasian Lynx
  • At the La Rivière du Lion playground
  • Next to the Escadrille du Désert attraction
  • Between the area of ​​the Asian Elephants and the Red Pandas
  • Near the toilets of the Yukon Quad

  For information, please note that there are many restorations available inside the park (restaurant, self-service cafeteria, creperie, snack bar, sandwich shop)

• Can I rent an electric scooter?

  To facilitate your visit, electric scooters are rented from 13 years old: 20 € (all public) and 15 € on presentation of the disability card 80% or disability mobility inclusion card. A deposit of 100 € (bank check) will be required. When you arrive at the PAL, contact the info point located to the left of the entrance.
  
  Beware, scooters are limited in number.
  
  These scooters are only rented for medical reasons.

  Namely, the maximum allowable weight for electric scooters is 130kg.

• I have a recognized disability, do I have priority access to attractions?

  When you arrive at the park entrance, you must present your disability card, priority card or mobility inclusion card, to the ticket inspector.
  
  A blue bracelet will be given to you as well as a plan of the park indicating all the conditions of access and accompaniment to facilitate your visit (all the attractions except the Voyage over the World and the Rapido have a priority access)
  
  According to the attractions the number of companions is limited and is indicated on this plan of visit.
  
  This priority access is also granted to people with autism. Thank you for notifying the ticket controller to give a blue bracelet to the autistic person.

• I have a disability card, do I have a special rate?

  Since 2017, PAL has been labeled Tourisme et Handicap for motor, mental, auditory and visual impairments.

  You are the holder of the 80% mobility disability inclusion card, you benefit from a €5 discount on the full price of the PAL for 1 day, upon presentation of your card at the checkout counters. We offer you an entrance ticket for the price of:

  • Adult (from 10 years old): €32
  • Children up to 9 years old included: €27
  • Free for children under one meter

  For the visually impaired, we grant a free entry for an escort.

• Can we rent strollers in the park?

  We offer a stroller rental for €7 a day at the Comptoir de l'Ours shop, located at the park entrance. An ID will be requested and returned upon return of the stroller.

• What are the park's schedules?

  The park opens at 10am. The closing time varies depending on the season and the number of visitors. To know the schedules according to the seasonality, think to consult our calendar.

• Are there special rates (student, senior / retired, military, pregnant, large family, disabled)?

  We do not offer special student, senior / retired, military, pregnant and large family rates. 
  
  If you hold an 80% disability card or a mobility disability inclusion card, at checkout and upon presentation of the card, we offer a ticket for €32 for an adult and €27 for a child under 10 years old. For the visually impaired, benefit from a free guide.
  
  Discover all our rates including our exclusive discounted web offers.

• What are group rates?

  To benefit from the group rate, you must be at least 25 people, except for groups of disabled people (5 people minimum). Discover the group rates.

• What does the ticket price include?

  The entrance ticket includes access to the attractions (depending on accessibility sizes), the animal park, animal representations, educational activities and feedings.

• I have a large body or I am very muscular, am I sure to ride in the attractions?

  To ensure the safety of passengers, some attractions are equipped with belts, bars or harnesses. These systems must be locked to allow staff to start the attraction. Seats and harnesses are designed for a medium build to keep small and large passengers safe. As a result, some people with a large body size (whether waist circumference, thighs or arms) may be denied access at the time of boarding if the operator fails to close sufficiently. the harness or safety bar.
  
  If you have any doubts about your accessibility or that of your child, do not hesitate to ask our staff before entering the queues.
  
  Are concerned in particular:

  • The Twist
  • The Sun Disc
  • Th Swing Ride
  • The Yukon Wings
  • The Siberian Tiger
  • The Pirate Ship
  • Yukon Quad

• I bought my ticket on the internet but I do not have a printer, what should I do?

  1. When you buy your tickets online, you will receive an email confirming your order.
  2. Follow the instructions to download your tickets to your smartphone before coming to the park.
  3. Go straight to the controls with your tickets downloaded to your smartphone.

• Is it possible to pay in restaurant vouchers at catering outlets?

  Tickets Restaurants are not accepted in the park. On the other hand, Chèques Vacances are accepted in all the restaurants of the park.

• Is there a place to change babies?

  Yes, a change baby is installed in all toilets men and women of the park (except toilets Place de la Gaieté)

• What does the price of a stay include?

  In the austral summer, the price per person includes:

  • Entrance to the park (amusement park and animal park)
  • Dinner (drinks not included)
  • The night
  • Breakfast

  
  In the indian summer, the price per person includes:

  • Dinner (drinks not included) 
  • The night
  • Breakfast
  • Entrance to the animal park (closed attractions)
  • Lunch (drinks not included) 

• Do I have priority access to the entrance?

  Yes, if you are the holder of the mobility inclusion disability 80% card.

  Go to checkout #1 to purchase your ticket.

  Go to Control #12 at the entrance to the park and ask for a blue bracelet by presenting your card.

• Do I have to queue if I have a temporary disability (limb in a cast, RQTH or other)?

  I have an equipped access, I must report to the entrance of the park and present a medical document mentioning my state of health. I will receive a bracelet and the conditions of access to the activities of the park will be explained to me.

  When I arrive at an attraction, I can wait at the side while the rest of my family or group is in line. When she arrives for boarding, I can get on with her. If I am alone or accompanied by only one child, the operator will make me wait for the same time as the estimated waiting time, seated near the boat.

• I am very tall, do I have access to all the attractions?

  For safety reasons, entry to all attractions is subejct to height, size, body type and physical condition. If you have any doubts about accessibility of the attraction to you or your child, please just ask our staff before joining the queues.

• Do I need a health pass to come to the park?

  Since March 14, 2022, the application of the "vaccination pass" has been suspended in places of leisure and culture.

  Access to the park and its activities are therefore not subject to the "vaccination pass" since the reopening on Saturday April 16, 2022.

• What are the barrier gestures to follow during my visit?

  Barrier gestures have been lifted. There are no more distances and wearing a mask is no longer compulsory in the park outdoors and indoors.

• I have a long-term affection (LTA), what are the conditions of access to park activities?

  I have an equipped access, I must report to the entrance of the park and present a medical document mentioning my state of health. I will receive a bracelet and the conditions of access to the activities of the park will be explained to me.

  When I arrive at an attraction, I can wait at the side while the rest of my family or group is in line. When she arrives for boarding, I can get on with her. If I am alone or accompanied by only one child, the operator will make me wait for the same time as the estimated waiting time, seated near the boat.

• What are the opening hours of the ticket offices?

  The ticket office is open from 10 a.m. to 12 p.m. The Info Point, which is located to the left of the access controls, is open from 10 a.m. until the park closes.

  If you wish to buy tickets in the afternoon, please come to the Info Point before 4.30 p.m.

• WHAT ARE THE TIMETABLES Of the attractions?

  Attractions open at 10:15 a.m. all season. Except Ascension and Pentecost weekends, from August 5 to 25 and September weekends: attractions open at 10:05 a.m.

  In the event of unfavorable weather conditions (storm, wind, rain, temperatures, etc.), and in order to guarantee your safety, we may have to temporarily stop certain attractions.

• Are there parking spaces reserved for people with reduced mobility?

  Yes, parking is reserved for people with reduced mobility in front of the check-in counters (about 30 places)

• Is the parking fee?

  All car parks are free and unsupervised.

• If my child gets lost in the park, who should I talk to?

  Any child found is taken to the the emergency station, located near the restaurant La Coupole.
  
  To avoid this kind of problem do not hesitate to tell him a meeting point which you will have agreed together. We offer free, at the park entrance at the control, white bracelets to clearly note the identity and a phone number on which we can reach you.

• Are accommodation accessible to people with reduced mobility?

  • Three Lodges are accessible to people with reduced mobility.
  • Three rooms at the Savana RESERVE are accessible to people with reduced mobility.

• Am I allowed to come to the park with my autonomous vehicle? For entry into the park, only electric or manual wheelchairs are accepted.

  For entry into the park, only electric or manual wheelchairs are accepted.

  Electric scooters are for rent at the rates of:

  • €20 without disability or priority card
  • €15 on presentation of the mobility inclusion card
  • A deposit of €100 by bank check, cash, credit card imprint will be required.
  • The reservation of the scooter is recommended, please return this completed form to info@lepal.com

  Wheelchairs are available for hire at the cost of:

  • €6
  • A deposit of 100€ by bank check, cash, credit card imprint will be required.
  • The reservation of the wheelchair is recommended, please send this completed form to info@lepal.com

• How to book a stay in Le Pal's lodges or Savana RESERVE?

  In a setting as exceptional as it is original, Le PAL invites you to extend your stay to live the unforgettable experience of a night in the heart of the savannah or in the middle of the great lakes!

  To stay at PAL Lodges you can book directly by phone by contacting the Lodges reception on 04 70 48 72 00

  To stay at Savana RESERVE you can book directly by phone by contacting the Lodges reception on 04 70 48 72 62

   

   

• Can I park with my motorhome?

  A car park is dedicated to coaches and motorhomes during the day.
  
  At night, for safety reasons, it is strictly forbidden to park on this car park since it is closed at night. We invite you to park your camper on the P3, P4 or P5 car parks or to go to the reception area and services for motorhomes in Thiel-sur-Acolin (3km from the PAL) or at the campsite Municipal Dompierre-sur-Besbre (6 km from the PAL).

• How to activate / deactivate notifications?

  In the menu, click on "Settings" then "Receive today's notifications".

• I cannot activate geolocation on iOS

  In your phone settings, go to the "Privacy" tab then "Location services" then "Safari sites" and allow "When the app is active" notifications. Go back to the application settings, you can now activate geolocation.

• How to display different categories on the map?

  When you are on the map, click on the magnifying glass at the bottom right of the screen and select or deselect the categories or special areas you want.

• I cannot move on the map

  If you are on the map and cannot move around the map, check that no patch is open on your map. If so, click on the pad again to close it. You can now move around the map.

• What is the time displayed on attractions / restaurants?

  Three displays are possible on the attraction / restaurant thumbnails:

  1. a time, for example "25 minutes", which corresponds to the waiting time
  2. the word "closed" which means that the attraction / restaurant is temporarily closed
  3. nothing on display, which means there is usually very little wait at the attraction / restaurant

• I can't find the app on the stores, is this normal?

  • The Le PAL app is currently not in the iOS App Store. To download it, simply go to the Le PAL application page and follow the download tutorial.
  • The Le PAL application can be found on Google Play Android. To download it, just go to Google Play.

• When I open the app, a blank page appears and I can't do anything.

  If you already have the Le PAL app on your phone and a blank page appears when you open, you need to uninstall the app and reinstall it.

• I just re-downloaded the app but the blank page is still showing.

  If even after reinstallation a blank page still appears, you must delete your browsing data.

  To do this, follow the instructions below depending on the browser you are using:

  NB: be careful to do the manipulation at the level of the browser in question

  Chrome cover: In the Chrome application

  1. On your Android phone or tablet, open the Chrome Chrome app.
  2. In the top right corner, tap More.
  3. Touch History then Clear browsing data.
  4. At the top, choose a period. To remove everything, select All time periods.
  5. Check the boxes next to the "Cookies and site data" and "Cached images and files" options.
  6. Touch Clear data.

  For Firefox:

  1. Open the browser.
  2. Go to “Settings” at the top right.
  3. Choose “Erase private data”
  4. Select "Cache" in the dialog box that appears.
  5. Click on the “Clear Data” command which is now available at the bottom right.

• Is the luggage room accessible all day?

  PAL Lodges

  When you arrive at the PAL Lodges, we will take care of your luggage which will be deposited in your Lodge from 4:00 p.m., the time at which you have your Lodge, during this time the luggage is stored at the Lodges Reception.
  On the day of your departure, your suitcases will be collected from 11:00 am at the Reception of the Lodges until the time of your departure. Luggage storage in the Lodges is available from 7:00 a.m. to 9:00 p.m.

  At PAL Savana RESERVE

  We do not have a baggage service, we remind you that your baggage must remain in your vehicle until you take possession of your suite and be returned to your car at 11:00 am on the day of your departure.

  However, if you have to leave medication or medication, Savana RESERVE Reception will take care of these items in an office.

• How is the reservation of the stay gift box?

  When you offer a stay gift box, the person who received the box contacts us to define a stay date during the current season. 

• Can we choose to start with a night or a day at the park?

  When you book a stay, you have the option of either starting your stay with a day at the park, or starting your stay with a night and then enjoying the park the next day. In the booking simulator, the offers are named according to the type of stay:

  • If the title of the offer begins with "day": you start with a day at the park and then take advantage of the accommodation
  • If the title of the offer begins with "night": you start with one night in our accommodation and then enjoy the park the next day

• If I cannot come to the park because I am unable to attend, will my stay be reimbursed?

  Our stays are not refundable unless you take out cancellation insurance. This covers in the event of illness, death, COVID, professional impediment, etc.

  Find the details of the holiday cancellation contract.

• Are park entrances included?

  In the Southern Summer offer, entry to the entire park is included.

  In the Indian Summer offer, only entry to the animal park is included, as the attractions are closed at this time of year.

• How can I collect my tickets?

  As your tickets are included in your stay reservation, all you have to do is go directly to the reception of your accommodation. No tickets are needed, you will need your room access card to access the park, which will be provided to you by reception upon your arrival.

• If I start with a day at the park, where do I go?

  When you have booked a stay, you must always go to the reception of your accommodation as soon as you arrive.

• Would I have seen on the animals whether I was at the Lodges or at the Savana RESERVE?

  Yes, all of the rooms have animal views.

  At the PAL Lodges, your accommodation overlooks either the African plain or the African lake depending on the Lodge chosen.

  At the Savana RESERVE, all rooms overlook the African savannah.

• At Savana RESERVE, is the view different depending on the room?

  No, all the rooms offer the same quality of view. The African savannah has been developed in such a way that no room is more advantageous than another.

• Do the rooms have a refrigerator?

  No, the Lodges' accommodation and the Savana RESERVE rooms do not have a kitchen or a refrigerator. However, all rooms are equipped with a safe.

• Which car park should I go to when I have a reservation in the accommodation?

  If you have a reservation at the PAL Lodges, you must go directly to and park in the Lodges car park.
  If you have a reservation at the Savana RESERVE, you must go directly to and park in the Savana car park.

• Can we buy cigarettes in the park?

  The park and its accommodations are non-smoking, and there are smoking areas in the park and its accommodations. However, the sale of cigarettes is not available either in the park or in the accommodation.

• What are the arrival and access times to the park depending on the type of package?

  When you book a stay, you have the option of either starting your stay with a day at the park, or starting your stay with a night and then enjoying the park the next day. The arrival and access times to the park are as follows:

  • If the title of the offer begins with "day": access to the park is the same day from 9.45 a.m., your accommodation is available from 4.00 p.m.
  • If the title of the offer begins with "night": arrival is from 4:00 p.m. to take possession of your accommodation, access to the park is the next day from 9:45 a.m.

• Are sheets and towels provided?

  Yes, sheets and towels are provided, you just have to enjoy your accommodation.

• How do I register my 2 year old child?

  When making your reservation on our website, at the "Enhance your stay" step, you have the option of adding children between 0 and 2 years old (free).

• Are assistance dogs accepted at the park?

  Guide dogs (in training or confirmed) and assistance dogs for people with disabilities are accepted and can therefore accompany their masters throughout their day at the PAL. However, they cannot board any attractions or attend parrot performances.

• What is Babyswitch?

  If your children are not of the required height, contact the attraction operator, then you can take turns to ride the attraction without having to queue again.

• I need medical assistance, where should I go?

  If you start to feel unwell or think you need medical assistance, do not hesitate to go to our aid station, right in the center of the park, near the La Coupole restaurant.

• Do we have access to an internet connection in the park?

  Connect to PAL's free WiFi and browse the internet and apps as much as you want. Find all the WiFi terminals on the park map.

• Can I do the attractions alone?

  A single person queue is a separate queue for visitors who wish to visit an attraction individually. This queue is therefore not suitable if you wish to visit an attraction accompanied by another person or in a group.

• Is the park non-smoking?

  Yes, the park is non-smoking. The covered and uncovered areas of the PAL are non-smoking, outdoor areas have been specially designed for our smoking visitors. This regulation also applies to electronic cigarettes.

• I am visiting with people with disabilities, where can they take a shower or just change clothes?

  The PAL is equipped with a Changing room, identified on the plan of the park. You will find on site:

  • a shower
  • a hoist equipped with a harness
  • a sink
  • toilets

  To access this room, go next to the Champi’Folies attraction (n°21). We invite you to contact the operator of the Champi'Folies attraction to open the room.

• Is there a visit plan adapted to people with disabilities?

  Yes, in order to prepare your visit as well as possible, download our visit plan and find the number of guides authorized for each attraction and all the tips to best optimize your day.

  I download the PSH visit plan

• Are children's bikes allowed in the park?

  Only balance bikes whose parents can ensure, by their design, permanent control with a bar at the rear of the balance bike are authorized. Tricycles, bicycles and other vehicles driven independently by children are prohibited.